All photos are viewed and ordered online through PhotoDay. If you have your access code, text it to 90738 and you'll get a direct link to your gallery, or go to my.photoday.com, create an account with your phone number or email, and enter the code.

Check your email, including spam or junk, for a message from gallery@photoday.io. It has a direct link to your gallery. You can also look for the flyer or QR code poster from picture day, or a link your school or team shared. [Heather: add Gallery Lookup instructions here if we use it, e.g. "Go to [link], choose your school, and enter your child's last name and [field]."] Still stuck? Chat with us using the bubble on this page or email hello@poppxl.com with your child's full name and school, and we'll help. For your child's privacy, we only send access codes to the email or phone number already on file.

That usually means the photos aren't posted yet, or there's a typo in the code. Double-check the code. If it's right, the photos just aren't live yet. You'll get a text from 90738 as soon as they are.

[Heather: Galleries are usually posted about ___ after picture day.] Text your access code to 90738 and PhotoDay will text you the moment they're live.

No. A verification code is a security code PhotoDay texts to the phone number on your PhotoDay account to confirm it's you when you log in. Your access code opens your child's gallery; the verification code just confirms your login.

Make sure you're texting 90738 and have a signal. Some phone plans block short codes, so ask your carrier to turn on short code texting, or skip the text and go to my.photoday.com instead.

Open your gallery and tap the heart on the photos you love. Tap Shop, choose a package or single item, and customize it (crop, swap photos from your favorites, then tap Confirm). Add it to your cart and check out with your shipping info, any offer code, and payment. Prefer a walkthrough? Watch PhotoDay's ordering video or see their step-by-step guide.

All orders are placed online through PhotoDay, so you can see your photos and choose exactly what you want. [Heather: confirm whether parents can still call 865-214-7722 to order by phone.]

The error message tells you why: "expired" means the offer has ended, "order minimum" means your cart total is too low, and "does not exist" usually means a typo.

Sign in to PhotoDay with the same mobile number you used to buy the credit; it's applied automatically at checkout. If it still doesn't show up, chat with us or email hello@poppxl.com with your name, your child's name, and school.

If you have items in a cart from another gallery, empty that cart first, then try again.

No problem at all. We can reopen your gallery. Chat with us or email hello@poppxl.com with your child's full name and school (and team, for sports photos). Once it's reopened, it stays open for 48 hours so you can place your order.

Yes. We can combine siblings into one gallery so you can order in one checkout. Send us each child's full name and school.

[Heather: Orders ship to ___ (home or school) and usually arrive in about ___.]

Your download link is in your PhotoDay order receipt email, so check your spam folder too. You can also sign in at my.photoday.com and tap Menu, then Orders. If it's not there, PhotoDay's orange chat bubble (bottom right of the gallery) can resend it.

We're sorry it arrived that way! PhotoDay will remake and reship it for free. Go to my.photoday.com, tap the orange chat bubble in the bottom right corner, and have your order number and the phone number you ordered with ready. If you picked the wrong photo or made a typo when ordering, PhotoDay can't change that, so chat with us or email hello@poppxl.com with your order number and what needs fixing.

Each order ships to one address, so place a separate order for each address.

Yes. Go back to your gallery and order the same way. Your link is also in the order confirmation text from 90738 or your confirmation email, as long as the gallery is still open.

Refunds, cancellations, and order changes are handled by our team. Chat with us or email hello@poppxl.com with your order number and what you'd like changed. Approved refunds take 5 to 10 business days to appear.